FAQ
If you do not see the answer to your question please send us an email.
- We are not taking on additional custom order requests as this time.
- All prices listed are in CANADIAN funds. Please note that, unless charged upfront with the order (ie. UK-VAT taxes), the customer is responsible for applicable duty/taxes upon delivery. As of July 1, 2021 this will affect all customers in the EU.
- We do our best to source nickel free earring hooks but also use stainless steel. If you react to different metals please check before ordering. We do offer a 925 Sterling Silver upgrade option now for most earring styles.
- Most earrings can be made with clip-ons or lever-backs (please leave note during checkout).
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Please note that we live in a rural area and do our best to ship all orders within 7 business days of purchase.
**Your patience is appreciated as postal times are longer than normal world-wide. Regrettably these delays are completely out of our control.**
- Unfortunately we cannot offer refunds for lost or damaged shipments if parcel is not sent using tracked service.
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REFUND & WARRANTY POLICY: All of our items are warrantied for 1 year from date of purchase. |
- If you prefer a shipping service quicker than the untracked or standard tracked option offered, please email us for a quote. You can choose TRACKED at check-out and we will send you a modified invoice for the preferred shipping upgrade.
- We currently ship to the following destinations:
Australia
Austria
Belgium
Brazil
Canada (excluding Saskatchewan & Manitoba - so sorry)
Denmark
Finland
France
Germany
Hungary
Iceland
Ireland
Italy
Japan
Malaysia
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
United States
UK (including British Forces, England, Scotland, Wales & N.Ireland)