FAQ

If you do not see the answer to your question please send us an email.

**CUSTOM ORDERS CLOSED AS OF 8/19/2021 AS WE FOCUS ON FALL & HALLOWEEN COLLECTIONS** IMPORTANT NOTE FOR AUSTRALIA & NEW ZEALAND CUSTOMERS:  Due to temporary service suspensions we cannot ship via AIR. We can ship via International Surface, but please note delivery time is estimated at 12 weeks.

• All prices listed are in CANADIAN funds. Please note that, unless charged upfront with the order (ie. UK-VAT taxes), the customer is responsible for applicable duty/taxes upon delivery. As of July 1, 2021 this will affect all customers in the EU.
  
  
• We do our best to source nickel free earring hooks but also use stainless steel. If you react to different metals please check before ordering. We do offer a 925 Sterling Silver upgrade option now for most earring styles.

• Most earrings can be made with clip-ons or lever-backs (please leave note during checkout). 
  
  
• Please note that we live in a rural area and do our best to ship all orders within 7 business days of purchase.
  
  **Your patience is appreciated as postal times are longer than normal world-wide. Regrettably these delays are completely out of our control.**
  
  
• Unfortunately we cannot offer refunds for lost or damaged shipments if parcel is not sent using tracked service.

REFUND & WARRANTY POLICY: Refunds will be provided for lost or damaged-tracked parcels and for defective items. All of our items are warrantied for 1 year from date of purchase. Please send an email to info@peachybean.ca with photos of any damaged or defective items for refund or replacement (if possible).

• If you prefer a shipping service quicker than the untracked or standard tracked option offered, please email us for a quote. You can choose TRACKED at check-out and we will send you a modified invoice for the preferred shipping upgrade.

• We currently ship to the following destinations:
  
  Australia (SURFACE ONLY AS OF OCT 2021. DELIVERY WILL TAKE APPROX 12 WEEKS)**
  Austria
  Belgium
  Brazil
  Canada  (excluding Saskatchewan & Manitoba - so sorry)
  Denmark
  Finland
  France
  Germany
  Hungary
  Iceland
  Ireland
  Italy
  Japan
  Malaysia
  Malta
  Netherlands
  New Zealand (SURFACE ONLY AS OF OCT 2021. DELIVERY WILL TAKE APPROX 12 WEEKS)**
  Norway
  Poland
  Portugal
  Singapore
  Spain
  Sweden
  Switzerland
  United States
  UK (including British Forces, England, Scotland, Wales & N.Ireland)